Policies

Smartizen Whole Brain Education Program

Refund Policy: All school program registrations are final sale. Refunds will not be issued.*

Inclement Weather/School Strike/School Closure Policy: Classes will be issued an “Inclement Weather/School Strike/School Closure” coupon, which can be used when registering for future Smartizen classes/Events. The coupon will be worth the value of the cancelled class. The coupon will be valid for 1 year from the date of issue. Refunds will not be issued.

Missed Classes: No refunds, discounts on future registrations, or upto 2 make-up classes will be offered for missed classes in that month.*

Cancelled Classes: Smartizen reserves the right to cancel classes at any point in time, for reasons that include but are not limited to: low enrolment, class conflict, and instructor conflict. Classes cancelled by Smartizen will be re-scheduled, issued a credit for a future class, or refunded at the discretion of Smartizen.

*Subject to the discretion of the Smartizen Office. Refund requests will be assessed on a case-by-case basis. Approved refunds will be less a 10% administration and merchant processing fee.

Smartizen Camps

Camper Age. Campers must have completed at least one year of kindergarten or equivalent education and socialization. This would put the youngest campers at 4 or 5 years of age. If they are 4 years old at the time of camp, they must be turning 5 in the same calendar year as the camp they are attending.

Additional Support. At this time, Smartizen is not able to provide one-to-one support at our camps. Smartizen welcomes certified support persons to attend camp with campers who would benefit from dedicated support. Support persons must be coordinated and provided by the registering party. Smartizen will not accept financial responsibility of said support person. Smartizen must verify the certification of said support person, and all support persons 18 years of age and older must provide a current police record check with vulnerable sector screening. The support person may also be required to attend Smartizen camp staff training, and will not be reimbursed or compensated by Smartizen in any way. Service animals are unfortunately not allowed in our center.

Cancellation and Refund Policy: Refunds will not be issued.

Late Registration: Late registrations to Smartizen camps will not be accepted.

Missed Camp Days: No refunds, discounts on future registrations, or make-up classes during another camp day/week will be offered for missed camp dates.

Cancelled Camps: Smartizen reserves the right to cancel camps at any point in time, for reasons that include but are not limited to: low enrolment, camp conflict, and instructor conflict. Camps cancelled by Smartizen will be re-scheduled, issued a credit for a future class, or refunded at the discretion of Smartizen.

Health & Safety: Smartizen camps will follow all building policies and protocol, as well as federal and provincial regulations. Changes to these policies will be made in accordance with provincial and federal government regulations.

Simply Sensory Play

Booking policy: Sensory play can must be booked 24h in advance. Ticket includes 1 baby (6 months to 6 years old) and 1 adult. Additional adult is $7.5 charge.

Cancellation Policy: is not refundable however you will be given credit for future sensory play session. 

Liability: I waive any right to claim against Smartizen owners, staff, and teachers in the event of an accident, injury, or loss or damage of personal items and property. I understand that an adult, age 18 or above, other than the Smartizen instructor, must remain on-site and in the room during the play session, and cannot leave an Smartizen instructor or staff member unattended.

Birthday Parties

Booking Policy: We recommend that birthday party requests be made 1-2 months in advance, as dates and instructor availability fill up quickly. A $50 non-refundable deposit is due at the time of booking to reserve your date.

Payment & Final Guest Count: Your deposit will be put towards your party total. Final guest count and party payment is due 7 business days before your in-person party, or 14 business days before your virtual party. Reductions to your final guest count may be made after this time, but refunds or credits will not be issued. You will receive an official party invoice for payment. Our preferred payment method is Interac e-Transfer. Failure to provide guest count and payment on-time will result in the cancellation of your party by Smartizen. Booking deposits are non-refundable.

Cancellation Policy: We ask that in-person parties be cancelled no less than 7 business days in advance. Parties that are cancelled more than 7 (for in-person) or 14 (for virtual) business days in advance will receive a full refund (including the booking deposit). Parties that are cancelled less than 7 (for in-person) or 14 (for virtual) business days in advance, and booking deposits will not be refunded. Alternatively, you may request a date change. Date change requests are not guaranteed and are subject to a $25.00 administration fee.

Additional time: 2 hour is included in your birthday party booking. An extra charge of $25.00 + HST per hour if you request. Smartizen can accommodate a maximum of 30 guests (both adults and kids). A $30.00 + HST cleaning fee will be added to all booking.

Disclaimer: In the event of circumstances beyond Smartizen control (weather, illness, emergency), we reserve the right to reschedule, re-staff, or cancel and refund your party.

Liability: I waive any right to claim against Smartizen owners, staff, and teachers in the event of an accident, injury, or loss or damage of personal items and property. I understand that an adult, age 18 or above, other than the Smartizen instructor, must remain on-site and in the room during the party, and cannot leave an Smartizen instructor or staff member unattended. I understand that it is my responsibility to clean up any outside food, drinks, presents, decorations, etc. brought to Smartizen. I understand that Smartizen is not liquor licensed and alcohol may not be brought onto the premises.

Smartizen Educational Events

Booking policy: Events are pre-registered. Your slot is not confirmed until payment is made. Our prefered payment mode is via interact e-transfer. Ticket includes 1 baby (6 months to 6 years old) and 1 adult. Additional adult is $7.5 charge.

Cancellation Policy: is not refundable however you will be given credit for future sensory play session. Please contact our office for that.

Liability: I waive any right to claim against Smartizen owners, staff, and teachers in the event of an accident, injury, or loss or damage of personal items and property. I understand that an adult, age 18 or above, other than the Smartizen instructor, must remain on-site and in the room during the play session, and cannot leave an Smartizen instructor or staff member unattended.

Gift Certificates and Gift Cards

Gift certificates and gift cards are final sale, non-refundable, and have no cash value

Gift certificates and gift cards will not be honoured beyond their listed expiry date